Air Mauritius has a request for proposals under way for up to five narrow-body aircraft, while a fleet review recommends reassessing three A350-900s on order. The airline is also considering converting an ATR 72-500 to a medevac and cargo configuration for the Rodrigues route.
The proposals form part of a ten-strategy programme outlined by Chief Executive Officer Andre Viljoen to employees and trade unions in a communiqué dated 23 October 2026. Seabury Aviation Partners LLC has completed a clean-sheet, ten-year network review, and Air Mauritius says it is applying route-profitability criteria.
The airline describes fleet modernisation as a means of aligning aircraft, routes and frequencies with its long-term network strategy. The wider programme covers operational fundamentals, organisational culture, the airline’s national role, network development, fleet modernisation, airline partnerships, efficiency and revenue recovery, service quality, business-model improvement, and environmental, social and governance matters.
Operational performance and workforce agreements
Air Mauritius says every function has completed a detailed diagnostic and that the operational overhaul is under way. Staff contributed their assessments of what works, what does not and what needs to improve; their responses were collected in a booklet distributed throughout the airline, including its outstations.
Technical dispatch reliability reached 98.72% in July 2026. The airline described this as its best monthly result since 2020, following a twelve-month upward trend, and compared it with a benchmark of 98.5%.
Customer satisfaction rose from 72.2% in September 2025 to 76.1% in August 2026. Air Mauritius also reported that its Net Promoter Score for the preceding twelve months had increased from +9.4 to +23.1 compared with the previous period.
Memoranda of understanding and collective agreements have been signed with unions. The airline says stable staffing underpins its operational gains, and that leadership, engagement and succession programmes are under way. Staff helped define four organisational values: accountability, integrity, respect and courage.
Fuel, cost and service changes
A dedicated Fuel War Room covers flight planning, weight reduction, auxiliary power unit management and tankering. Air Mauritius is also establishing an Efficiency and Cost Control Office.
From August 2026 to July 2027, its onboard-service programme covers Business Class and Economy Class crew service, mindset training, revised procedures including dine-on-demand, and changes to food and beverages. The airline says the new culinary concepts will retain a Mauritian character, alongside measures to make the onboard experience more consistent.
Lounge upgrades and a refurbished ticket office in Ebene have been delivered. Air Mauritius also says it helped incorporate phased aviation decarbonisation commitments into Mauritius’s NDC 3.0 and is developing a sustainability strategy for 2026–2030.
